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VMware Client Integration Plugin 6.0 install failed - solution

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Hi,

 

I tried install VMware Client Integration Plugin 6.0 for deploy new vCenter Server VA and I received this error:

There is a problem with this Windows Installer package.

A program run as part of the setup did finish as expected.

Contact your support personnel or package vendor.

 

On the background is a window with status:

Installing certificates and starting services...

 

In folder %TEMP% is log file vmmsi.log_<date_time>_Failed.log

Key data:

14:24:29:296]: Executing op: ActionStart(Name=CsdServiceInstall,Description=Installing certificates and starting service...,)

Action 14:24:29: CsdServiceInstall. Installing certificates and starting service...

MSI (s) (60:34) [14:24:29:306]: Executing op: CustomActionSchedule(Action=CsdServiceInstall,ActionType=3090,Source=C:\Program Files (x86)\VMware\Client Integration Plug-in 6.0\vmware-csd.exe,Target=--install,)

CustomAction CsdServiceInstall returned actual error code 3 (note this may not be 100% accurate if translation happened inside sandbox)

MSI (s) (60:34) [14:24:29:936]: Note: 1: 1722 2: CsdServiceInstall 3: C:\Program Files (x86)\VMware\Client Integration Plug-in 6.0\vmware-csd.exe 4: --install

MSI (s) (60:34) [14:24:29:936]: Note: 1: 2205 2:  3: Error

MSI (s) (60:34) [14:24:29:936]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1722

Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action CsdServiceInstall, location: C:\Program Files (x86)\VMware\Client Integration Plug-in 6.0\vmware-csd.exe, command: --install

MSI (s) (60:34) [14:24:32:005]: Note: 1: 2205 2:  3: Error

MSI (s) (60:34) [14:24:32:005]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709

MSI (s) (60:34) [14:24:32:005]: Product: VMware Client Integration Plug-in 6.0.0 -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action CsdServiceInstall, location: C:\Program Files (x86)\VMware\Client Integration Plug-in 6.0\vmware-csd.exe, command: --install

 

Unfortunately I couldn't find out the reason of error from this log.

 

After my extremely long researching I find out

that subprocess vmware-csd (creating keys and certificetes) logs into the folder C:\ProgramData\VMware\CIP\csd\logs

 

Example of the log file (csd_000x.log) in troublefree installation:

[2015-03-16 16:30:39] [INFO] Certificate registered!!!

[2015-03-16 16:30:39] [INFO] Changes to the hosts file were successful.

[2015-03-16 16:30:39] [INFO] Changes to the hosts file were successful.

[2015-03-16 16:30:39] [INFO] Successful install of CSD protocol handler.

 

In my case log file ended:

[2015-03-16 16:30:39] [INFO] Certificate registered!!!

There were missing records about some modification of file hosts.

 

Reason:

Installer will fail, if the file hosts.bak exists there before running installation of VMware Client Integration Plugin 6.0 !

 

Solution:

Rename or delete file hosts.bak in folder C:\Windows\System32\drivers\etc\

 

Good Luck.

 

P.S.

Deacivate any antivirus before starting the installation of VMware Client Integration Plugin 6.0


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