Good morning everyone, I hope im posting this in the correct area, I’m looking for some advice on what might be causing my issue regarding integration using the below products, I’m struggling to find anything on the net that exactly relates to my problem so have resorted to the forums to see if anyone has any advice or ideas, as im fresh out of them now!
- VMware Client & Server Version 5.5.0 – (VMware vCentre Server Build 1476327)
- Acronis Backup Advanced (Version 11.5 – Update 5)
Since November the synchronisation / VMware vCenter integration between the 2 above products appears to have stopped working properly, meaning that any changes regarding the location of VM machines in the VMware client environment are not being reflected in Acronis anymore.
For instance when moving a VM within a folder on a particular Datacentre to another folder within the same Datacentre, this change should be then reflected within the Acronis, this is no longer happening.
In addition to this, When a brand new VM is created in vSphere and is placed in the appropriate datacentre/folder structure, this should (and has been working properly up until November) populate itself with Acronis’s ‘vcentre’ Host group which has the equivalent folder structure to pick up the appropriate backup plans etc, but this is no longer occurring, instead the only way you can see this new VM is under ‘All Virtual Machines’.
In addition to this, when deleting VM’s from vSphere, this is also not being properly reflected in Acronis anymore, when going into ‘All Virtual machines’ these deleted machines are still showing albeit greyed out. But these machines do not exist in vSphere anymore, this should not be showing in Acronis anymore. Presumably this is related to the vCenter integration issues.
The steps I have taken in order to try and resolve this issue are as follows
- Disabling/Re-enabling Integration with the vCentre Server.
- Restart of the Acronis Server Service on the Acronis License Management server
- Rebooting all offload engines and Virtual machine appliances.
- Reboot of Acronis and vCentre servers.
- A complete rebuild of Acronis server and all subsequent config, backup plans etc.
After the last bullet point (rebuild of Acronis) the integration worked for a few days, then stopped working again!
If anyone has any ideas or possible causes could you please let me know .