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vShield will not upgrade

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I ran into some issues yesterday while trying to upgrade my vShield server from 5.1.2 to the latest version, 5.5.3.  I tried logging in as the "admin" account and keep getting the error in the screenshot below.  There is nothing in the event log of vshield as to what is happening, only the error message.  Any direction you could point me would be much appreciated.

 

Thanks

Rory


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